Shipping Information

Shipping Information

Shipping is an integral part of doing business on the Internet. Freight costs from USPS and UPS have risen dramatically over the past 18 months.  However, when we run to the office supply store to buy a couple of items, we know it costs money to use our car, our car insurance, gasoline, etc., but when we order on the Internet we see exactly how much it costs to get the product delivered. If you consider the cost of driving to and from the store, and sales tax (which you probably will not pay on Internet purchases) it is often cheaper to buy on the net. Especially if you get large savings on the product you are buying. But even though it probably costs less, it is somewhat upsetting to pay $7.00 shipping on a $15.00 purchase. We have carefully considered our alternatives, and have chosen to sell all of our products at the lowest prices we can, consistent with making a reasonable profit.


U.S. Mainland


We ship within the 48 contiguous states using UPS ground and USPS Priority Mail service. Requested deliveries to P.O. Boxes will be made via USPS Priority Mail Service.


Expedited Delivery


We can accommodate requests for expedited deliveries by offering UPS/USPS 2nd Day service. UPS/USPS 2nd Day service is calculated from actual time of shipment in accordance with UPS/USPS terms and conditions and does not constitute time of delivery from time of order. Rural and extended areas are subject to 3 Day delivery. Simply indicate your request on the order form. We make every attempt to process all orders within 48 hours of receipt subject to available inventory. Please note actual delivery time may vary subject to order processing, available inventory, holidays or weekends. 

Please note: 
Per the UPS published shipping policyactual day of shipment, weekends, and published holidays are not considered transit days and should not be included when determining estimated time of delivery.


Shipping


We ship USPS Priority Mail, UPS ground, and FEDEX Ground unless requested otherwise. Orders are shipped on weekdays only. UPS/FedEx/USPS counts business days for ALL transit times. Weekend orders (after noon on Fridays) ship on Mondays - excluding holidays. Unfortunately, we may charge shipping fees a second time if we have to reship/redirect packages for any reason including incorrect addresses and zip codes or missing company names and suite numbers. Please double check your shipping address! Address correction fees charged by UPS are the responsibility of the customer, if we are provided with inaccurate shipping information.


Estimated delivery times for ground only shipments


We attempt to process and ship all orders within 48 hours of receipt subject to available inventory, weekends, and holidays.  Depending on where you live, ground only shipping may affect the delivery time from our distribution center in California to your shipping address. If you live within the Pacific time zone, you may not notice any delay in delivery time. Items should reach you within 5-7 days. In Eastern and Midwestern states, however, shipping may take longer from 7 to 10 days. The color coded map shown below gives estimated shipping times for ground shipped orders from time of shipment.


 


Approximate Ground in-transit (business) days from date of shipping


Puerto Rico, Alaska, Hawaii, and the US Virgin Islands


Shipments to these locations are made via United States Postal Service using Priority International Mail. Charges are based on the total weight of your order.  If you would prefer another shipping service, please indicate within the order comments box at time of checkout. Charges for these services (at cost) will be added at the time of shipment.


 


Canadian Shipments


All Canadian shipments will be sent via United States Postal Service or Standard UPS Ground unless otherwise requested. Transit time is 10-14 business days from time of shipment. Shipments to Canada are subject to duties and taxes. All duties, taxes and brokers' fees are the customer's responsibility.  Actual shipping charges are based on the total weight of your order and destination zip code and will be charged for delivery service at our cost. Please note that at this time Canadian shipments have experienced additional delays due to a reported government slow down and a change in import procedures and customs processing by Canadian Post. We cannot be responsible for any additional charges by Canadian duty or customs that may be applied to orders shipping to Canada. Please note that there is no free shipping to Canada.


*Please note that shipments via Standard Ground service to Canada are susceptible to Canadian taxes, duties, and brokerage fees. 

A NAFTA Certificate is sent with the paperwork in order to minimize, and in some cases eliminate the duty for importation. However, any additional taxes or brokerage fees implemented by Canadian customs are not included in the delivery charges, nor are they covered by Health Solutions Medical Products Corporation.


International Shipments


All international shipments are made via United States Postal Service. Charges are based on the total weight of your order and will be charged for delivery service at our cost. If you would prefer another shipping service, please indicate within the order comments box at time of checkout. Charges for these services will be added at the time of shipment. If you would like to know the shipping charges before you order, please provide us with the items you wish to order and the delivery location. Simply email us directly at: sales@sinupulse.com  and we will be happy to forward an estimate of the shipping charges before you order.

Shipping charges depend on weight, destination, and merchandise total for insurance charges. Please keep this in mind when you order one item with a low price point -- the shipping fees may be more than the item costs!  Prices and shipping fees do not include import duties, VAT or tariffs; these are the responsibility of the recipient and are usually collected upon delivery. Since it’s not cost effective to ship a partial shipment, we will wait for a temporarily out-of-stock item to arrive in the warehouse before we ship your order.


By finalizing your order you agree to the following terms:


  • Your online total is for product cost only.
  • Freight charges will be calculated based on weight and destination postal zip, charged separately at time of order, and added to invoice.
  • Domestic shipping charges do not apply to international shipments.
  • Only duties and taxes will be additional and will be collected by the carrier.

We will ship your order the best method possible for cost and speed. We reserve the right to send a second invoice detailing any additional charges to your credit card for shipping and handling.


How long does it take for delivery to International destinations?
International orders shipped by USPS will arrive in 7 to 10 business days depending on the country and area shipped to. Additional delays may result from customs. The charges for surface or airmail service, is based on the weight of the package.


Shipping fees are NOT REFUNDABLE in the event order is refused for ANY reason when international delivery attempted. If an order is refused for any reason, merchandise price only will be refunded to credit card holder when merchandise is received back in our warehouse. Refused orders subject to a 25% restocking fee.  Please allow up to 3 weeks for delivery; it usually takes 1-2 days to clear customs.


Important Information Regarding International Shipments!

Recipients are responsible to ensure that all shipments comply with local health regulatory requirements for customs processing and ALL applicable duties and taxes. Our prices do not include duties or your local value-added taxes (VAT). If assessed, these charges are the responsibilities of the package recipient, who will be billed for them by the local Customs office or the carrier. A restocking fee (25%) will apply to all product(s) returned due to the customer's refusal to pay duties or taxes. If your local customs office does not return packages to sender and instead destroys them, Health Solutions Medical Products Corporation (HSMPC) is not responsible for the confiscated or destroyed package and will not reimburse you.

For information please send an e-mail to support@sinupulse.com or call 1-800-305-4095 for assistance. Please mention the product name and item number. International callers, please call 1-310-837-3191.


We must receive a working phone number and email address for delivery contact. 
Ship to addresses must be UPS International deliverable addresses (call UPS at 1-800-PICK-UPS with questions). 


Rates and terms are subject to change.