Troubleshooting, Cleaning Tips, and Maintenance
Thank you for your purchase of our SinuPulse irrigator. Maintenance is very simple only requiring rinsing the unit after each use to remove any residual saline or salt deposits from the water tank and unit. The majority of the time any loss of pressure, water flow, or clogging is a result of saline corrosion, calcification or hard water deposits which may have formed within the unit or in the tip itself. Saline and other nasal wash additives can be highly corrosive and contribute to premature wear. It is very important to ensure that the unit is rinsed with a tank of clean water after each use and that any saline solution or residue that may have spilled on the unit is wiped clean. Salt residue should not be allowed to build up inside the water tank or on the outer housing especially around the control knobs and power button. If you take the following steps and perform them regularly, as needed, it will keep the unit working well especially if you live in a hard water area.
Motor is running but the solution is not pumping; Water Tank leaks
1a) If the motor is running but the solution is not pumping this is generally a very easy fix and is outlined within the user guide. Generally, all you need to do to restore the seal and water pressure is lubricate the small black O-ring located on the outside bottom of the water tank (fig.1a) to ensure a good seal when placed on top of the SinuPulse. It is made of material designed to be resistant to the drying effect of saline and other additives however the O-ring may loose lubrication occasionally contributing to difficulty seating the water tank securely which may result in a reduced or interrupted water flow and leaking. This is easily resolved with a very small application of Vaseline around the O-ring. A periodic application once or twice a year will ensure optimum results. Be sure to rinse the water tank thoroughly after each use to remove any salt deposits and allow to air dry.
1b) If solution is still not pumping turn off the unit and remove the valve cone (white plug) which is located inside the water tank on the bottom. You can easily remove it with your finger nail (it just pops out) and restart. While the unit is running turn the control knob from the highest setting (7) to lowest setting (1) and back to the highest setting again (Fig 1b). Do this 2-3X to remove any air that may have become trapped in the system. Remember to replace valve cone back in the bottom of the water tank before removing the water tank from the base to avoid solution from emptying out the bottom.
IMPORTANT TIP: DO NOT LEAVE SOLUTION IN WATER TANK WHEN NOT IN USE.
Carefully inspect the hose (tubing) for any areas that might be pinched or crimped preventing the solution from exiting the tip.
Water leaking from where hose inserts into the bottom of the handle/wand
The leaking described is almost always a result of the tip not being fully inserted. Please see image below the tip needs to be inserted all the way and flush with top of the wand/handle. A small amount of Vaseline around the base of the sinus tip as shown below (the end that goes into the handle) will help lubricate for an easy fit and secure seal. Sometimes the O-ring can be a bit dry out of the box but this is a good thing to do once or twice a year for maintenance as the O-ring can dry out from the continuous exposure to saline, certain additives or irrigants, or simply calcification and hard water deposits especially if not using distilled water as advised or after a period of inactivity. This will ensure the tip is easily inserted and removed.
Atomizer (spray) tip disengages during operation and leaks
If the sinus or throat atomizer (spray) tips disengage or pop out from the handle during operation:
1) Be sure spray tip is fully inserted and there is no gap. It may help to insert the tip and twist to the left and right to ensure tip is fully secure.
2) Reduce the pressure by turning the control knob to the recommended setting generally between 3-5. The atomizer (spray) tips are designed to be used at the lower settings due to the increased pressure necessary to deliver the micronized mist spray. Higher pressure may cause the tip to dislodge from the handle during use.
How to Decalcify and Disinfect the SinuPulse (Recommended monthly)
Start with a diluted vinegar solution 1 part vinegar 2 parts water. If this is not sufficient simply increase the level of vinegar in the cleaning solution. If necessary you can even use straight vinegar.
Be sure to rinse the tank with a small amount of the vinegar solution and be sure to clean the area around the white valve in the bottom of the tank. Look for any calcification, salt, or mineral deposits which might form under the valve. You can easily remove the valve for better cleaning. It is also advisable to wipe down the outer housing after each use to ensure any salt residue is kept to a minimum.
Insert the vinegar solution into the handle opening where the Sinus tip is inserted and allow to soak for 20-30 minutes.
Fill the water tank halfway with the solution and place the sinus tip inside the water tank so that the solution will recirculate and run for 60 seconds.
Remove the tip so the handle is empty, fill the water tank with warm water, and hold the wand (handle) over the sink without a tip in place. Turn the unit on and allow the water to come out of the handle. Push on the pause control button on the handle a few times to loosen up any residue that may have formed in this area as well.
Soak the sinus tip itself in the vinegar solution to remove any mineral deposits which may have formed within the tip as well. You can remove the silicone bulb for better access to the stem. Be careful to pull the nasal bulb slowly straight off so as not to break the stem.
Following the steps outlined above will in most cases eliminate any residue which may be contributing to some clogging which can reduce or interrupt the flow rate and ensure proper operation.